medical disclaimer
We help you navigate. We don't provide care.
Empathix is a support-navigation service and is not a healthcare provider. Please read this disclaimer carefully.
Empathix is not a healthcare provider
Empathix is a support-navigation service. We help connect people in California with treatment programs, recovery resources, and administrative support such as insurance verification. We do not provide medical care, clinical services, therapy, counseling, diagnosis, or treatment of any kind.
No medical advice
Information on this website, in our forms, in our AI chat, and from our specialists is for general support and navigation only. It is not medical advice and is not a substitute for advice from a licensed physician, therapist, or other qualified healthcare professional. Never disregard professional medical advice or delay seeking it because of something you read or were told through Empathix.
No professional relationship
Using this website, submitting an intake form, or speaking with an Empathix specialist does not create a doctor-patient, therapist-client, or other professional healthcare relationship between you and Empathix or its team members.
Emergencies and crisis situations
Empathix is not an emergency service. If you are experiencing a medical emergency, a mental health crisis, thoughts of self-harm or suicide, or a drug overdose, stop using this site and call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.
AI chat limitations
Our AI chat assistant is a tool to help you explore options at your own pace. It is not a clinician. It cannot diagnose, treat, or counsel. If a conversation touches on crisis, self-harm, or immediate risk, we direct users to 988 and 911 — please follow those prompts.
Third-party programs
Empathix may share information about third-party treatment facilities and providers. We are not responsible for the services, quality of care, or outcomes of any third-party program. Any decisions about treatment are between you and a licensed provider.
No guarantees
We cannot guarantee any particular outcome, level of care, insurance coverage result, or availability of a specific program. Outcomes depend on many factors outside our control.
Questions? Contact help@empathix.com.